Frequently Asked
Questions

Biotag sources directly from traditional producers and small farms, applies minimal processing, and backs every nutritional claim with published research. Every batch is third-party lab tested before it ships — something most sweetener brands don't do. We also publish full ingredient and sourcing information for complete transparency.

Yes. All Biotag products are manufactured in FSSAI-licensed facilities and labelled in compliance with FSSAI packaging and labelling regulations. Our test certificates and license numbers are available on request via our Contact page.

Most Biotag products — including Jaggery Powder, Jaggery Cubes, Coconut Sugar, and Date Syrup — are safe for children over 12 months (consult your paediatrician for infants under 1 year). Stevia Blend and Monk Fruit Blend are generally not recommended for young children. Products like our Jaggery Chocolate Spread and Energy Bites are specifically popular as healthier snack alternatives for children.

Some Biotag products are well-suited for people managing blood sugar. Coconut Sugar (GI ~35), Stevia Blend (GI 0), and Monk Fruit Blend (GI 0) are the safest options. Palm Jaggery (GI ~41) is a moderate-GI choice. We always recommend that diabetic individuals consult their doctor or dietitian before making changes to their diet, including switching sweeteners.

No. Biotag products contain zero artificial additives, preservatives, colours, or flavours. We use only natural ingredients — the sweetener itself, and in blended products, other natural ingredients listed fully on the label.

Yes — in nutritional terms. Jaggery retains minerals like iron (11 mg/100g), potassium (~300 mg/100g), magnesium, and calcium that are completely eliminated during sugar refining. It also contains phenolic antioxidants. That said, jaggery still contains sucrose and should be consumed in moderation. It is not a "free" food — but it is meaningfully more nutritious than refined white sugar.

Coconut sugar has a glycemic index of approximately 35, compared to white sugar at 65 and glucose at 100. The lower GI is attributed to the presence of inulin, a prebiotic fibre that slows glucose absorption. Coconut Nectar Syrup shares a similarly low GI. See our full Science page for the complete comparison table.

Monk fruit (Siraitia grosvenorii) contains antioxidant compounds called mogrosides that are 150–250× sweeter than sugar but are not metabolised by the body — resulting in zero calories and a glycemic index of 0. It's FDA GRAS-listed and approved for use globally. Our Monk Fruit Blend is blended to a 1:1 sweetness ratio with sugar for easy substitution.

Yes. Jaggery Powder and Coconut Sugar are the best 1:1 substitutes for brown sugar in baking. They add a mild caramel note and behave similarly to brown sugar. Our Baking Sweetener Mix is specifically engineered to mimic refined sugar's texture and caramelisation for baked goods. Liquid Jaggery Syrup and Coconut Nectar Syrup work well in liquid recipes like cakes and muffins.

We deliver pan-India. Orders are dispatched within 2 business days and typically arrive within 4–7 business days depending on your location. For remote areas, delivery may take up to 10 business days.

After you place your order online, our team will contact you within a few hours by phone or WhatsApp to confirm your order details, quantities, and delivery address before we dispatch. This personal step ensures every order is accurate and you get exactly what you need.

Yes. We supply to retailers, cloud kitchens, restaurants, health food stores, and corporate wellness programmes. Please reach out via our Contact page with your requirements and we'll respond within 24 hours with wholesale pricing and MOQ details.

We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Since our products are food items, we cannot accept returns for change-of-mind purchases once the packaging is opened. Please read our full Refund Policy for details.

Lab reports are available on request. Simply reach out to us via the Contact page or WhatsApp with your order number and the product you'd like the report for. We'll share the third-party certificate within 1–2 business days.