Shipping Policy

Where We Deliver

Pan-India Delivery — We ship to all major cities, towns, and villages across India.

• Metros (Delhi, Mumbai, Bangalore, Hyderabad, Pune, etc.): 2–3 business days
• Tier 2 cities (Ahmedabad, Jaipur, Chandigarh, etc.): 3–5 business days
• Tier 3 towns & rural areas: 5–7 business days
• Remote/Hill stations: 7–10 business days (subject to courier availability)

📌 Note: These are standard timeframes. Delivery partners occasionally experience delays due to weather, local events, or logistical constraints. We’ll notify you immediately of any delays.

Areas We Don’t Ship To

We are currently unable to ship to:

• J&K (Jammu & Kashmir) — due to courier restrictions
• Lakshadweep, Minicoy, and certain remote islands

If your location is flagged as undeliverable at checkout, please contact us — we may be able to arrange alternative delivery methods.

Free Shipping Threshold

Orders above ₹499: Free shipping across India

Orders below ₹499: Shipping charges apply (flat ₹49 or calculated by weight/zone)

💡 Tip: Bundle 2–3 products to cross the free shipping threshold!

Shipping Cost Breakdown

Note: Shipping charges are calculated at checkout based on delivery location & product weight. The above represents the base rate.

Monday–Friday (excluding public holidays): Orders placed by 2 PM IST ship the same day

Orders placed after 2 PM or on weekends: Ship the next business day

Public holidays (National/Regional): Orders ship the next working day

Why the 2 PM cutoff? It gives our warehouse team time to pick, pack, quality-check, and hand off to our courier partners same-day. Rush orders receive priority.

Real-Time Tracking

Once your order ships, you’ll receive:

• ✅ Shipment notification email — Tracking link + courier details
• ✅ Live tracking — View real-time location on our Track Your Order page
• ✅ SMS updates (if provided) — Key milestones (dispatched, in transit, out for delivery)

Unable to find your tracking link? Check your inbox (spam folder too!) or visit biotag.in/track-order and enter your order email address.

Delivery Confirmation

Once the courier delivers your package:

• You’ll receive a delivery confirmation (SMS + email)
• Your order status updates to “Delivered”
• If you don’t receive tracking updates within 24 hours of shipment, contact us immediately

How We Pack Your Order

All Biotag products are carefully packaged to preserve freshness & prevent damage:

• ✓ Food-grade packaging materials (no plastic where possible)
• ✓ Moisture-sealed pouches to preserve natural properties
• ✓ Insulated packaging for warm seasons
• ✓ Fragile handling instructions clearly marked

Damaged or Tampered Packages

What to do if your package arrives damaged:

1. Don’t open it. Take clear photos of the damaged packaging (external & internal)
2. Contact us within 24 hours — Email photos + order number to [email protected]
3. We’ll resolve it immediately — Replacement or refund, no questions asked

⚠️ Important: Courier damage claims must be reported within 24 hours. After 24 hours, couriers deny liability.

Why Orders Are Undeliverable

Occasionally, couriers cannot deliver due to:

• Address too vague or incomplete
• Recipient unavailable for 3+ delivery attempts
• Area declared inaccessible by courier

What happens next:

1. We’ll contact you within 48 hours to confirm a new address
2. Package re-ships free of charge
3. If unreachable, order is returned to our warehouse
4. Refund processed after return arrival (5–7 days)

💡 Avoid this: Provide a detailed address (landmark, apt number, building name) at checkout.

If a package doesn’t arrive after the expected timeframe:

1. Check tracking — sometimes “lost” packages are delayed 1–2 more days
2. Wait 48 hours past the last tracking update
3. Contact us with your order number
4. We file a claim with the courier (24–48 hours)
5. Claim resolution: 7–14 days
6. Once approved, we send a replacement or issue a refund — your choice

📌 Note: Courier claim investigations can take 2 weeks. We’ll keep you updated every step.

• Accurate address: Double-check spelling, apartment number, landmark
• Available to receive: Arrange to be home or provide alternate contact
• Timely inspection: Open & inspect within 24 hours of delivery
• Report damage promptly: Damaged goods must be reported within 24 hours

We’re working on expanding to select countries. Get notified when international shipping launches!

If you have concerns about your shipment:

• Email: [email protected]
• Response time: Within 24 business hours
• Live chat: Available on the site (weekdays 10 AM–6 PM IST)

We’re committed to resolving shipping issues quickly & fairly. If a refund is warranted, we’ll process it within 5–7 working days.